Refund Policy
Last updated: 1 April 2026
This Refund Policy applies to paid orders, credit purchases, and related services on CompFilings operated by Niviverse Technologies Private Limited("we", "us"). It should be read together with our Terms & Conditions.
1. Fees on refunds
Payment gateway or transaction fees, taxes, and similar charges may be deducted from any refund amount, where applicable and as permitted by law.
2. Orders in pending status
If your order is in pending status and you cancel it in accordance with our in-product flows (where available), we will cancel the order and process a refund to your original payment method or account balance in line with this policy and bank timelines.
3. Orders in processing status
If your order is in processing status (work has started or been queued with third parties such as MCA-related retrieval):
- Cancellation may be permitted only until a cutoff shown in the product (e.g. within a stated window from order time). Where cancellation is permitted, we may refund a portion of the amount as stated at checkout or in your order details.
- For document purchases and similar MCA fulfillment, once retrieval or fulfillment has progressed beyond the permitted cancellation point, no refund may be available, as described at purchase.
4. Completed orders
If your order is in completed status, no refund shall be given except where required by applicable law or where we explicitly confirm non-performance or duplicate charge in writing.
5. Credit packs and unused credits
Credit purchases are generally non-refundable once delivered to your account, except where required by law or where we state otherwise at the time of sale. Unused credits may remain on your account per the product rules shown at purchase.
6. Timelines
Approved refunds may take up to approximately 7 working days (or longer depending on your bank or payment provider) to reflect in your account.
7. Cancellation windows
Unless a different window is displayed for a specific product, cancellation requests—where accepted—must generally be made within 24 hours from the order time. After that, orders may be non-cancellable.
8. Chargebacks and disputes
Please contact us through our Contact page before initiating a chargeback. We will work with you in good faith to resolve billing issues.
9. Contact
For refund-related questions, use the contact details on our Contact page.